AI is one step
A reliable workflow has input, prompt template, AI step, validation, condition, human review when needed, and a final action.
- Input
- AI step
- Output action
Design workflows that use AI as one step inside a larger system, not as a random one-time chat.
A reliable workflow has input, prompt template, AI step, validation, condition, human review when needed, and a final action.
Do not rely on a one-time chat. Use templates, fixed inputs, structured outputs, and clear review rules so the process can run consistently.
Add usage limits, logging that avoids secrets, and approval steps for high-impact actions before the workflow touches customers or production systems.
Design an AI workflow that receives a support message, summarizes it, classifies urgency, and routes it to the right team.