Refund & Cancellation Policy

REFD-01 — Scope

This Refund & Cancellation Policy applies to all paid plans and paid features of the ThutaTech Ecosystem, operated by ThutaTech ("ThutaTech", "we"). It forms part of the Terms of Service. Statutory commercial disclosures are on the Commercial Transactions page.

REFD-02 — Digital services and cooling-off

The Services are digital services delivered immediately upon purchase. The cooling-off regime of Japan's Specified Commercial Transactions Act does not apply to mail-order (online) sales of this type; instead, the cancellation and refund conditions in this Policy and on the final confirmation screen apply.

REFD-03 — Subscription cancellation

You can cancel anytime from the Account Center billing page. Cancellation stops the next billing; you keep full access and your credit allowance until the end of the period you already paid for. We do not provide partial refunds for unused time within a cycle. Subscription fees are billed in advance and are non-refundable once a billing cycle has started, except as described in this Policy or where required by mandatory law.

REFD-04 — Billing errors, duplicate and unauthorized charges

If you were charged incorrectly (duplicate charge, wrong amount, charge after cancellation, unauthorized charge on your account), contact us within 30 days and we will refund the erroneous amount in full to your original payment method after verification.

REFD-05 — Extended service failure

If a paid product is unavailable due to a fault on our side for a continuous period of more than 48 hours, you may request a remedy (pro-rated refund or equivalent subscription extension, at our choice). (Owner decision pending; no specific threshold is promised until confirmed.)

REFD-06 — Credits

• Plan credits are a monthly usage allowance, not purchased stored value. Unused credits expire at the end of each billing cycle, are not refunded, and cannot be exchanged for cash.
• Failed actions: if an AI action fails because of a fault in our Services, the credits reserved for that action are automatically returned to your allowance. This is implemented in our metering system and requires no request.
• If a fault on our side consumed credits incorrectly, contact support and we will restore the affected credits. Credit adjustments are made in credits, not money.
• Credits consumed by successfully completed generations are not refunded based on subjective quality of AI output.

REFD-07 — One-time purchases

No one-time paid items are currently offered (Thuta Studio print checkout is disabled; Stripe was removed on 2026-07-18 — the ecosystem is PayPal-only). If one-time purchases launch in the future, their payment, delivery, and refund terms will be added here and to the Commercial Transactions page before sale.

REFD-08 — Beta packages

Beta packages are sold with known limitations disclosed at purchase and follow REFD-03 to REFD-06. If we permanently discontinue a beta product you paid for before your paid period ends, we will refund the unused portion pro-rata.

REFD-09 — Taxes and processor fees

Refunds are issued for the amount charged; tax treatment follows applicable law. Payment-processor behavior (settlement timing, currency conversion) may affect the amount that reaches your account and is outside our control.

REFD-10 — How to request a refund

Contact info@thutatech.com from your registered account email with your account email, the transaction date/ID (from PayPal or your Account Center billing history), and the reason. We respond within 5 business days. Approved refunds go to the original payment method; processing time depends on the payment provider.

REFD-11 — Chargebacks

If you believe a charge is wrong, contact us first — we resolve genuine billing errors quickly. Accounts with chargebacks filed on legitimate charges may be suspended pending resolution.

REFD-12 — Statutory rights

Nothing in this Policy limits rights that cannot be waived under applicable mandatory law, including consumer-protection law in your country of residence.